A:@0.096359:0.165825:0.115155:0.165825:0.115155:0.141610:0.096359:0.141610:0.000000
 :@0.115155:0.164769:0.123437:0.164769:0.123437:0.145578:0.115155:0.145578:0.000000
 :@0.165793:0.164769:0.174075:0.164769:0.174075:0.145578:0.165793:0.145578:0.000000
Discuss with a partner.:@0.174075:0.164950:0.392893:0.164950:0.392893:0.145578:0.174075:0.145578:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
• What things might people complain about in a café or restaurant?:@0.120099:0.189996:0.735649:0.189996:0.735649:0.170804:0.120099:0.170804:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
• Do people often complain when eating out in your country?:@0.120099:0.211662:0.678416:0.211662:0.678416:0.192470:0.120099:0.192470:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
• How do staff usually respond to complaints in cafés and restaurants?:@0.120099:0.233327:0.759666:0.233327:0.759666:0.214136:0.120099:0.214136:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
• Have you ever had a bad experience in a café or restaurant?:@0.120099:0.254993:0.699096:0.254993:0.699096:0.235802:0.120099:0.235802:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
B:@0.096359:0.312847:0.112140:0.312847:0.112140:0.288631:0.096359:0.288631:0.000000
 :@0.112140:0.311791:0.120422:0.311791:0.120422:0.292599:0.112140:0.292599:0.000000
5.1:@0.129644:0.306556:0.139736:0.306556:0.139736:0.296961:0.129644:0.296961:0.000000:0.000000:0.000000
 :@0.148595:0.311791:0.156877:0.311791:0.156877:0.292599:0.148595:0.292599:0.000000
Listen and discuss with a partner. What are the people complaining about in each :@0.156877:0.311972:0.965111:0.311972:0.965111:0.292599:0.156877:0.292599:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
conversation?:@0.120109:0.330077:0.250898:0.330077:0.250898:0.310704:0.120109:0.310704:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
C:@0.096359:0.385944:0.113522:0.385944:0.113522:0.361728:0.096359:0.361728:0.000000
 :@0.113522:0.384887:0.121804:0.384887:0.121804:0.365696:0.113522:0.365696:0.000000
Listen again. Which phrases do they use to apologize?:@0.120096:0.385069:0.649201:0.385069:0.649201:0.365696:0.120096:0.365696:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
a) How careless of me!:@0.120096:0.410114:0.331797:0.410114:0.331797:0.390923:0.120096:0.390923:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
b) I’m afraid…:@0.120096:0.431780:0.241678:0.431780:0.241678:0.412588:0.120096:0.412588:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
c) I’m terribly sorry.:@0.120096:0.453446:0.293298:0.453446:0.293298:0.434254:0.120096:0.434254:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
d) It’s totally my fault.:@0.120096:0.475111:0.312637:0.475111:0.312637:0.455920:0.120096:0.455920:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
e) My sincerest apologies.:@0.120096:0.496777:0.354230:0.496777:0.354230:0.477586:0.120096:0.477586:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
f) Please accept my apologies.:@0.120096:0.518443:0.401329:0.518443:0.401329:0.499252:0.120096:0.499252:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Waiter, there’s a fly in my :@0.503370:0.433312:0.740045:0.420891:0.738262:0.401746:0.501587:0.414167:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
soup.:@0.596299:0.446584:0.642202:0.444175:0.640419:0.425030:0.594515:0.427439:0.000000:0.000000:0.000000:0.000000:0.000000
Don’t say it too loud – :@0.518428:0.468821:0.731699:0.457627:0.729916:0.438483:0.516644:0.449676:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
everyone’ll want one! :@0.526788:0.486531:0.726704:0.476039:0.724920:0.456894:0.525005:0.467386:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
D:@0.096359:0.565973:0.114904:0.565973:0.114904:0.541757:0.096359:0.541757:0.000000
 :@0.114904:0.564917:0.123186:0.564917:0.123186:0.545725:0.114904:0.545725:0.000000
Work with a partner. Create a conversation for each image. Use the phrases from C.:@0.120110:0.565098:0.940825:0.565098:0.940825:0.545725:0.120110:0.545725:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
b.:@0.874496:0.729682:0.889734:0.729682:0.889734:0.710491:0.874496:0.710491:0.000000:0.000000
c.:@0.475735:0.903507:0.489707:0.903507:0.489707:0.884315:0.475735:0.884315:0.000000:0.000000
d.:@0.874195:0.903507:0.890036:0.903507:0.890036:0.884315:0.874195:0.884315:0.000000:0.000000
a.:@0.475149:0.728415:0.490970:0.728415:0.490970:0.709223:0.475149:0.709223:0.000000:0.000000
Unit 5 - :@0.672479:0.957988:0.749795:0.957988:0.749795:0.938796:0.672479:0.938796:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Student Book:@0.749795:0.958169:0.878775:0.958169:0.878775:0.938796:0.749795:0.938796:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
75:@0.957040:0.960573:0.978048:0.960573:0.978048:0.941201:0.957040:0.941201:0.000000:0.000000
Real Life:@0.146353:0.115455:0.254989:0.115455:0.254989:0.089867:0.146353:0.089867:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
MUESTRA EDITORIAL:@0.248624:0.946277:0.888601:0.114341:0.744192:0.051768:0.104215:0.883703:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 Muestra editorial solo para fines didácticos – Prohibida su venta:@0.095137:0.659264:0.095137:0.341881:0.077090:0.341881:0.077090:0.659264:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000